Zpacks Reviews

Zpacks has an overall rating of 4.4 based on 22 reviews. Customer feedback on Zpacks is mixed: Zpacks reviewers highlight positive aspects like lightweight gear, excellent customer service, high-quality materials and craftsmanship, which strongly appeal to outdoor enthusiasts, backpackers, and ultralight hikers. However, Zpacks is often criticized for its higher price point, longer shipping times, limited product availability.

4.4/5.0

22 reviews

5 Stars

14

4 Stars

3

3 Stars

2

2 Stars

2

1 Star

0

All Zpacks Reviews (22)
WHEELER
May 13, 2026
"Way easier than I expected"
I thought setting up my zpacks tent would take a bit of trial and error, especially the first time out. But it was surprisingly straightforward. I had it pitched and ready to go in about 5 minutes on my first try, which was a nice little expectation gap in the best way. Super easy to use right away.
FRENCH
May 12, 2026
"The wait time was actually right"
They showed the production wait time before I placed my order, which I really appreciated. It ended up being accurate too, so I wasn’t left guessing or wondering what was going on. That’s how it should be, right?
vickie_Willis86
May 09, 2026
"I kept hearing about Zpacks from hikers..."
I kept hearing about Zpacks from hikers I trust. So I finally gave them a try. The whole order was smooth. No weird issues. The gear feels really well made too. It’s not the cheapest option out there. But I can see why people recommend them so much. I’d order from Zpacks again.
PAGAN
May 05, 2026
"Super quick help"
They helped me out really fast, which feels like how these things should always go. Super easy and no hassle at all.
JoanMiles
April 17, 2026
"Super easy to use"
Not gonna lie, I really liked how clean the design was. The pages loaded fast, and I was able to find the gear I needed quickly without any hassle.
samuel_Velasquez97
April 14, 2026
"Return was way easier than expected"
The return was quick and the exchange got sorted with no hassle at all. Compared to some other places I’ve dealt with...
FLETCHER
April 06, 2026
"Glad I went with American-made gear"
I bought this pack partly because it’s made here in the US, i don’t think there’s anything wrong with wanting to support local jobs. The pack feels solid so far, and the shipping process was simple. I know some people might say it doesn’t matter where it’s made, but for me it’s a nice bonus.
NormanSilverman_98
March 31, 2026
"Fit was just right"
I used the sizing guide before I ordered. It was right on. The fit was perfect the first time. No guessing. No returns. Really happy with it.
WillieBakshi
March 11, 2026
"Checkout was a hassle"
I had a frustrating time trying to order. The menus were confusing, and the checkout kept acting weird on me. I also kept getting inconsistent answers depending on where I looked, which made the whole thing even more annoying than it needed to be.
Gordon.wright
February 21, 2026
"Pretty good place for spare parts"
I was looking for a couple of small replacement parts for my pack and was happy that I was able to find what I needed without too much hassle. The selection of spare parts seems solid, and they also have a decent range of accessories if you’re already browsing around. Shipping wasn’t exactly lightning fast, so if you need something immediately you might want to plan ahead a bit, but it wasn’t a big problem for me. Overall, it’s just nice to be able to replace a little part instead of having to buy a whole new piece of gear.
WARREN
February 15, 2026
"Got the exact setup I wanted"
I ordered from Zpacks and had a good time picking everything out. There were a bunch of custom options, but it never felt overwhelming. I could choose the size, color, and a few little add-ons, which made it feel like I was getting gear that actually fit what I wanted instead of just grabbing something standard.

Checkout was easy, and when it showed up, everything matched what I picked. I did spend a little longer deciding than I expected, but I’m calling it a small win because I ended up with the exact setup I had in my head. Definitely 5 stars from me...
lakeshacannon2518
February 13, 2026
"Super Light on the Climb"
Took this pack on a long climb and barely noticed it was there. It stayed comfortable the whole way and never felt like it was dragging me down. Solid choice if you want to move light and not overthink your gear.
gwendolyn1987
January 26, 2026
"I’ve picked up a few things from Zpacks…"
I’ve picked up a few things from zpacks and yeah, the quality is solid. The stuff is super light, packs down small, and that’s basically why I was looking at it in the first place. But man, the prices are not exactly casual. Then you add shipping, little extras, whatever else, and suddenly it feels like a lot more than you planned. I do like what I bought, don’t get me wrong, it works well and feels well made. I’m just not totally convinced the value is there unless you’re really chasing ultralight gear or trying to shave every ounce from your pack.
CHRISTENSEN
January 19, 2026
"Arrived Fast and Stress-Free"
I got it really quickly, which made me feel relieved because I didn’t have to worry or follow up on anything. Everything went smoothly with no issues, so I’m happy with the experience.
Robert-harris
January 13, 2026
"Surprised Me in a Storm"
I wasn’t totally sure how my Zpacks tent would handle a full-on stretch of heavy rain and wind, but it did way better than I expected. No leaks at all, and the floor stayed completely dry. I went in a little skeptical, but it really held up.
CatalinaBower_83
December 28, 2025
"Solid gear, and they seem to actually care"
I really like their focus on repairs and cutting down on waste. From the way they talk about their products, I get the feeling they’re not just trying to sell you new stuff all the time, which I appreciate.
charlie1974
December 27, 2025
"Comfortable, but the fit felt a little off"
These were comfy enough for everyday wear, but the fit felt kind of strange to me. Maybe it’s just my body shape, but they didn’t sit quite the way I expected. Not a total dealbreaker, just something I noticed.
neil-Myers
December 22, 2025
"They actually had everything I needed"
I was kind of expecting a few things to be out of stock, but Zpacks had all the gear I was looking for ready to go. Picking sizes and colors was super easy, and yeah, checkout went smoothly with no weird issues. That feels rare lately with outdoor gear sites. I got my order placed without having to sit around waiting for restocks, so overall I’m really happy.
reynaldo.Lord
December 14, 2025
"Warranty support was a letdown"
I really liked the gear at first because it’s lightweight and easy to use, but the warranty/repair process ended up being frustrating. You expect decent support after spending that much, but I felt like I had to keep chasing replies. The repair option also didn’t feel very useful for the price. Overall, I wanted to like the whole experience more, but the support side was disappointing
julie.Newton
December 13, 2025
"Everything showed up the way I ordered it..."
Everything showed up the way I ordered it, so I can’t really complain. The only small thing was that the packaging could’ve been a bit better, which feels preventable. Overall though, it was fine and I got what I needed

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